FAQ

Frequency Asked Questions (FAQ)

Obtaining a Quote
Use our Rates page or call us on 1800 760 5036

Book
Complete the Booking Form depending on the type of your package. Call us for any assistance.

Track
Review the email sent with the airway bill. It contains a dedicated link to track your shipment in real time. Alternatively, enter your Airway bill on the service
providers website.

Pack
Goes without saying, that your package must be adequately packaged. If you need more information review the Packaging Guide section of the website for
Carrier specific packaging guides.

Insure
Tick the Insurance box on the form. We will manage the rest.

Claim
It is your responsibility to ensure that items are securely packaged. If you have opted for additional insurance, ensure you lodge your claim with photos within 48 hours of receiving your items.

Measure
Refer to How to Measure on our website.
Don’t guess – use a tape measure and weight scales to determine your weight & dimensions. Any discrepancy will lead to additional fees of $50.00 plus freight costs.

Pay Shipping
All our transactions are processed via market leaders – Stripe, Square, Paypal.

We do not provide the option of direct credit, cheques or cash.

Pay Duties & Taxes
The receiver must pay for all duties, taxes, and other fees and charges (clearance, demurrage, fines, penalties and other costs) associated with customs and other departments/associates in India. 

We may (in some instances) help you pay them as the sender in case of gifts or other situations.

Create Commercial Invoice
Use the Commercial Invoice link available in our Booking Forms Section.

My Package is lost
In most instances, it has gone for a trip around the world. Give it 24 hours and if you don’t see it moving, give us a call. We can help you lodge a manual trace to locate it.

My package is damaged
If your box/suitcase is damaged, there is not much we can do since it is considered packaging item and subjected to manhandling during transit. But if the contents inside are damaged, please give us a call. If insured, we will help you
lodge a claim.

I realise I have entered the wrong weight/dimensions
If we need to reissue a new airway bill, a $10.00 admin fee will be charged.

I want to cancel the shipment

  • If an airway bill has not been generated we will gladly refund your payment in full with a $20.00 admin fee.
  • If an Airway Bill has been generated, we will deduct a $35.00 administration fee from your nominated card.
  • If the shipment has been picked up, unfortunately there is not much we can do. Give us a call on 1800 760 5036 to discuss your options.

I want to change my pick up date/time
Give Couriers To India a call on 18007605036. If the driver has attempted a futile pick up, a $15.00 admin will be charged to reorganise the pick up.

I do not have a printer to print the Shipping Documents
Give Couriers To India a call to discuss your options on 1800 760 5036

There is a discrepancy in weight
We bill our clients based on the verified weight report received from the freight carriers. Give us a call on 1800 760 5036 to obtain an explanation on how you
have been billed.

Why Couriers To India
Couriers To India is an innovative solution to get your Couriers To India in the shortest possible time using industry’s best carriers – DHL, FedEx, UPS, and TNT.
We do not use any other providers. All Track and Trace functionality will be provided by these service providers so you can rest assured that your Couriers
To India is in the best possible hands.

Only industry leaders – DHL, FedEx, TNT & UPS
Industry leaders have a robust logistic system and customer service. They have moved millions of packages and ensured they are delivered safely on time. We love to work with the best to assure our clients that their packages are being well looked after.

Scroll to top